Return Policy

SHIPPING

Shipping Rates: Will be determined at the time of purchase, per glass piece.

Shipping Times For In-Stock Items: Will ship in 3-5 business days.
For Custom Orders: Shipping schedule will be determined once the design process is finalized and the order is placed.

Each item is packed carefully and securely to arrive at your door safely. We use FedEx, UPS, or USPS, and your purchase will be shipped by the service that is most appropriate for your purchase. Insurance for the cost of the item is included in the shipping charge.

*Please note: We are NOT RESPONSIBLE for lost or stolen shipments, therefore for large, more expensive shipments, we require signature confirmation.

 

RETURN POLICY

All sales are considered final, *except in the event damage has occurred in shipping.

Returns are accepted if your purchase arrives damaged. PLEASE check your item for damages as soon as it arrives! If damage has occurred, save all original packing and contact the shipper immediately for inspection of the shipment, then contact us within 48 hours. Your purchase is insured, so we will replace your glass piece ASAP.

*Custom orders are considered final sales and are non-refundable once a project has been approved by the client, and fabrication has begun.

Please contact us with any questions or concerns about your purchase. Our goal is for our customers to be happy they found us, tell all their friends about us, and keep coming back to us for more!

True North Stained Glass Designs